Yes we do! Our team still operates as usual and you can make an order on our website at any time.
It is hard to give a clear answer but so far all our orders are still getting delivered within the expected timeframe. Regarding the quick evolution of the pandemic and the daily measures that are currently being taken by many countries, we expect delays in our deliveries that might take up to 14 additional days depending on each country.
For each item you will find a size chart on the product page, under the tab "Size Chart", where you can check which size to choose depending on your height and weight.
Different items might have different sizes, so please double-check the size chart for each item you will order.
Our items are slightly smaller than the common sizes so don't be surprised if you need to take 1 or 2 sizes bigger than your usual size.
If you are still not sure, you can message us on Facebook / Instagram or email us at email@example.com and our support team will be pleased to help you out.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "shipped", then we cannot accept any edits to your order.
To make changes to your order, please reach out to us by email at firstname.lastname@example.org
We can only amend shipping details for orders that have not been shipped yet.
If your order has already been shipped, please get in touch with your local post company and ask them to amend the delivery address from their end.
If you need any help, feel free to reach out to us by email at email@example.com
We currently don't have any physical store and you can only order our products through our website.
Our core team is based in France and we have warehouses in Europe, Asia and North America.
All transactions are encrypted with SSL protocol so that card details and all other sensitive data are fully protected.
We use Stripe and PayPal as payment processors. These two reputable companies are very secure and have high standards in place to protect your purchases.
We accept Credit/Debit cards (Visa, MasterCard, American Express) and PayPal payments, you can choose the payment method at checkout.
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal but the truth is you DO NOT need one.
Without a Paypal account, all you need is any Debit/Credit card stated above that is supported by Paypal.
We currently only support the EUR currency for charging our customers.
If you shop from a country with a different currency, the price will be displayed either in your local currency or USD, but you will still be charged the equivalent amount in EUR and your bank will apply the corresponding conversation rate.
We currently ship to Europe, North America, the Middle East, Australia and a few countries in South America.
We can ship outside of these areas but it will take slightly longer and cost slightly more.
For further information about shipping outside of these countries, please reach out to us by email at firstname.lastname@example.org
Once you have placed your order, it usually takes 1 to 3 business days to process it for delivery.
Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing for a delivery method before confirming your order:
Europe: 7-15 days
United-States & Canada: 7-15 days
Australia & New Zeland: 9-17 days
The Middle East: 9-20 days
Brazil, Mexico: 12-22 days
Rest of the world: 15-40 days
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email with your tracking number and the link to track your order (when the delivery method allows it).
If you haven't received your tracking details after a week from your purchase date, please check your junk folder as it happens sometimes that our tracking emails end up there.
If you still can't find it, feel free to email us at email@example.com and we will be happy to re-send your tracking details.
Sometimes, an order containing multiple items can be shipped separately so don't worry if you don't receive all your items at once. Please wait a few more days and you will receive everything.
Feel free to email us at firstname.lastname@example.org and we will be happy to check the status of your order.
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
Returns & Warranty
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used, worn or washed in any way
- The return or exchange request is made within 30 days from the purchase date
- The return or exchange request is made within 7 days from the delivery date
Please note that items on sale can only be exchanged.
If you want to return an item, please contact our support team at email@example.com and we will email you the return instructions.
For further details, please check our Refund Policy.
Sure you can!
If you prefer getting a new item instead of a refund, please contact us at firstname.lastname@example.org and we will email you the exchange instructions.
If your item does not fit, we can either refund you or exchange it with another size.
Please contact our support team within 7 days at email@example.com and we will email you the return / exchange instructions.
We strive our best to provide you with quality products and excellent service, but it might happen that you receive a defective, damaged or wrong item.
If that happens, please email us within 7 days at firstname.lastname@example.org with your order number and a picture of the item(s).
We will do our very best to resolve your case as soon as possible and we will send you again the defective item(s).
Returns are confirmed within 7 days of receiving the package at one of our warehouses.
Once your return is accepted, the refund or exchange will be issued within 2 business days.
Once we have processed your refund, we will send you a confirmation email and you will receive your money back on the credit/debit card or the means of payment you used when you made your order.
Please note that it can take up to 5 working days for your money to be back in your account.
Our support team will be pleased to assist you in English or in French.